We take great care with the shipping of your order to ensure it arrives in optimal condition. We use environmentally friendly heat reflective bags combined with ice packs all year round.
Throughout the Australian summer we can experience extreme heat waves. In the event the temperature is above 30 °C either in Newcastle or at your destination, orders will not be dispatched. This is to ensure that the product is not compromised on reaching its destination. In the event that the order will not be dispatched, we will be in contact to advise when the expected despatch date will be.
Cocoa Nib cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.
Due to the delicate and perishable nature of some of our products Cocoa Nib takes no responsibility for melted or damaged products, however we take all measures possible to ensure this does not happen.
Contact us on 0249696658 from Monday to Friday between the hours of 9am – 5pm AEST if you require any special delivery requirements.
How do Cocoa Nib send the chocolates?
To make sure our product arrives safely to you, Cocoa Nib uses Australia Post’s Express Post service or Aramex Couriers.
Where do you ship to?
Due to the delicate and perishable nature of our products, we will only ship to selected locations within Australia. For online orders, that includes the East Coast of Australia, and Tasmania pending size of order (for Tasmania, please contact before ordering). We offer courier services for wedding and corporate orders, upon request.
Please note we will not deliver to private mail boxes or parcel lockers that are subject to higher temperatures.
How do you protect the chocolates from melting?
Cocoa Nib chocolates are shipped in thermal boxes or bags with ice packs to ensure that it arrives in optimal condition. While we take great care to avoid melting, please consider where you are sending the products. We take no responsibility for melting in the instance of long delivery times due to remote destinations, or delayed delivery out of our control.
To avoid increasing transit times we do not dispatch parcels on Thursday or Fridays or the working day before public holidays.
What happens if I’m not there to receive my delivery?
A signature on delivery is required for all deliveries. In the event that the recipient is not home when the delivery takes place, a card will be left with instructions on how the order can be collected.
You will receive email updates from Australia Post as to the status of the order, from the time it leaves our kitchen.
To ensure product arrives safely we recommend you arrange a delivery location where someone will be available to receive your order. It will be your responsibility to rearrange delivery.
How long will it take from order to delivery?
Once submitted, online orders can take between 1-3 business days to process, pack and send. Wedding and corporate orders can take 10-12 days, minimum.
What happens after I make my order?
You will receive a confirmation once your order is dispatched, an Express service will be used and your order should arrive the next business day (from the dispatched date) and two business days for remote areas. A tracking number will also be provided.
During peak periods such as Christmas and Easter, standard delivery times can vary. Please consider ordering early to ensure you receive your order before your desired date as we cannot guarantee delivery time and dates.
If you have any questions regarding your order, or before you order, please have no hesitations in contacting our friendly team on 0249696658. We’d love to hear from you!