Shipping and Handling
To make sure our product arrives safely to you, Cocoa Nib use Australia Post’s Express Post service or Fast Way Couriers. Due to the sensitive and perishable nature of our products, we will only ship to selected locations within Australia. Please note we will not deliver to private mail boxes or parcel lockers that are subjected to higher temperatures.
Cocoa Nib chocolates are shipped by in a cooler box or bag (with ice packs during the warmer months) to ensure that it arrives in optimal condition but we take no responsibility for melted products in remote destinations.
To avoid increasing transit times we do not dispatch parcels on Fridays.
To ensure your parcel arrives safely, we may hold onto your order if we have concerns about the weather causing damage to your order.
Australia Post and Fast Way Couriers will return your order to the nearest post office or depot for collection if no one is present to receive the delivery. To ensure product arrives safely we recommend you arrange a delivery location where someone will be available to receive your order.
It will be your responsibility to rearrange delivery.
Once submitted, online orders can take between 2-5 business days to process, pack, and deliver to the shipping location.
You will receive a confirmation once your order is dispatched, an Express service will be used and your order should arrive the next business day (from the dispatched date)and 2 business days for remote areas. A tracking number will also be provided.
During peak periods such as Christmas and Easter, standard delivery times can vary. Christmas can also coincide with warmer weather. Please consider ordering early to ensure you receive your order before your desired date as we cannot guarantee delivery time and dates.